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Delivery & Returns

Delivery & Returns

Delivery

We ship worldwide and want you to receive your order as soon as possible. We therefore aim to send packages within 24 hours with the exception of weekends and bank holidays. After your order is shipped you will receive a tracking number by email to follow your package along its trip. Please note: during busy periods, there may be some delays. We ship our packages with DHL or PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively, the carrier will try two more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you were not able to collect your package.

If you have selected Pickup In-Store at Checkout, you will be contacted via email when your order is ready to be collected in our shop. Small orders are usually ready to be picked up within 24 hours. Please be prepared to show your ID and the ready for pickup email. Please note that someone else may collect your order with their photo ID and the ready for pickup email. It would be greatly appreciated if your order is collected within 2 business days.

Returns

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return of any unused item within 30 days of receipt. Please note that the right of withdrawal does not apply to products that have been especially tailored to your personal requirements, are not suitable for return due to health and hygiene reasons (swimwear, intimates and earrings), is not in its original state (the product is damaged, has been washed, the labels have been removed, is incomplete or contains other signs of wear), gift cards and loyalty vouchers.

You can include the completed return form in your return shipment, but this is not required. You can also inform us in any other unambiguous way that you wish to return your order (for example by email or post).

Also, we need to receive the items within the 30 day withdrawal period. You can return the items by post/courier, which is at your own expense. We recommend you use a courier service which provides insurance for the value of the products you return or at least provides you with proof of shipment. We are not responsible for items that are returned to us in error.

Make sure the items you want to return are properly packaged. Then send everything to the following address:

Tevansta
Returns Webshop
Treviso 23
2921BJ Krimpen aan den IJssel
The Netherlands

Returns will ONLY be accepted when shipped. Returns delivered personally by customers to our return address will NOT be refunded.

Please note that International Returns cannot be over €1000, if so please ship these separately as Tevansta is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

Please note: during busy periods, there may be some delays. 

Reimbursement

Upon receipt of the products, they will be checked to make sure they meet the return conditions and once cleared, we will refund the amount paid for the item concerned (excluding any paid delivery charges if the order is partially returned) without delay and no later than 14 days after receipt of the message that you wish to terminate the agreement. Note that we must have received the item or that you can show you have returned the item. If you chose to partially return your order, we will not refund any paid shipping costs upon termination of the agreement. The maximum refund for delivery costs will be the costs of delivery by the cheapest standard delivery as offered by Tevansta, we will not refund any extra costs (e.g. a delivery method at a higher cost).

We will refund you by using the same payment method you used to purchase the product. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. In any case, there will be no charge for this refund.

Unfortunately, it is not possible to exchange items.

Fitting items

We suggest all items are tried on as soon as they are received to ensure you are able to return products within the returns timeframe. During the 30-day withdrawal period, you can test the item to the extent necessary to establish the nature, characteristics and functioning of the good in the same way that you would do in a shop. For example, you may fit the article, but do not wear it outside.

Tevansta reserves the right to refuse your return shipment or to reduce your total refund to reflect any decrease in the value of the item if the depreciation has been caused by your handling it in a way which would not be permitted in a shop. For example, when you return a product that you have damaged, has been washed, the labels have been removed, a product is incomplete or a product contains other signs of wear, which show that you have used the product more extensively than described above. In case we refund you the price paid before we are able to inspect the items and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The right of withdrawal does not apply to products that have been especially tailored to your personal requirements, are not suitable for return due to health and hygiene reasons (swimwear, intimates and earrings), where the seal has been broken after delivery (the product is not in its original state), gift cards and loyalty vouchers.

Please note that should we identify unreasonable patterns of returns or the purchase and use of products for the creation of content for personal or professional gains, we may restrict you or refuse future orders.

Faulty items

We are so sorry if a product you received is not in perfect condition. If the product you have purchased is damaged/faulty with a manufacturing fault, you are (depending on the circumstances) eligible for a repair, exchange of the item or a full refund. We will provide you with a suitable solution, however, it is up to Tevansta to decide which of the aforementioned options will be used. If you have a complaint about a product you have purchased online, please contact Customer Care. Please provide as much information as possible, preferably including the order numbers in question.

If you have returned a faulty product, we will reimburse the return shipping costs on your part.

Complaints

Should you have any complaints, you can direct them to us by post or email to Tevansta, Treviso 23, 2921BJ Krimpen aan den IJssel, The Netherlands Email: customercare@tevansta.com

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